Plain Language Awards

Celebrate the stories of our clearest business communicators

Finalist: Best Plain English Website — Private Sector 2015


Website address

[ANZ Financial Hardship Microsite]

Judges’ comment

This is an excellent microsite. It’s well laid out, has clear language, and is reassuring but not patronising in tone. It gets its message across clearly and succinctly. You’ve made great use of colour and visuals too. This microsite’s purpose and audience are very clear, as is the structure. The language is active and concise. Well done.

Layout is consistent and well thought out. But be careful with text positioning and text colours. We noticed link text flowing over onto more than one line, and text in the example persona boxes that’s a similar shade of blue to link text.

The site is commendably concise and focused.

Media statement

ANZ is proud to be a finalist for Best Plain English Website — Private Sector for our ANZ Hardship Portal.
When our customers experience financial difficulties it can be overwhelming. We want to make it easy for them to find help and information and to talk with us. We’re committed to helping New Zealanders get ahead and are proud that our portal has been recognised for this award.