Ministry of Social Development

Digital tool

Find out if you can get NZ Super or Veteran’s Pension guide

Judges’ comments

This tool is a strong example of a plain language digital resource. The judges found it makes complex information accessible and user-friendly. It helps people understand their eligibility for NZ Super or the Veteran’s Pension.

The tool’s purpose is clear from the outset, guiding people through a structured process.

The judges praised the tool’s simple, concise, and conversational language. It successfully breaks down complex eligibility criteria into manageable chunks. Technical terms are explained in plain language, which helps user understanding. The tool also has a clean design that is accessible on different devices, showing a clear commitment to user-centred design.

Media statement

We’re proud that the Find out if you can get NZ Super or Veteran’s Pension guide has been named a finalist in the 2025 Plain Language Awards, in the Best Plain Language Digital Tool category.

This recognition celebrates the Ministry of Social Development’s commitment to making complex information clear, accessible, and easy to understand. The guide helps people work out if they qualify for NZ Super or Veteran’s Pension, especially under the new residence rules introduced in July 2024.

Many New Zealanders assume they’ll qualify for NZ Super, but the reality can be more complicated — especially for those who’ve lived overseas. This guide breaks down the rules into a simple step-by-step format tailored to each person’s situation. It’s already helped tens of thousands of users make informed decisions about their future, including where to live and when to return to New Zealand.

We’re thrilled to see this work recognised. It reflects the spirit of plain language — making important information easy to find, understand, and use. We’re grateful to the Plain Language Awards team for championing clarity and inclusion, and we’ll continue to lead by example.

Jalina Cameron
Senior Advisor Online Content
Ministry of Social Development