Plain Language Awards

Celebrate the stories of our clearest business communicators

Finalist: People’s Choice — Best Plain English Communication 2018

Independent Police Conduct Authority

Document name

Web site,

Judges’ comments

This web site is an excellent example of plain language in action, particularly given the sensitive nature of the topic.

This is a user-friendly and extremely well written website that perfectly balances IPCA’s authority and professionalism against a welcoming, authentically human relationship with the public.

Media statement

The Independent Police Conduct Authority is delighted to have been nominated for the People’s Choice Award – Best Plain English Communication. The nomination recognises one of our key objectives and affirms our commitment to improving accessibility to our services and increasing community awareness of the work we do.

Our website plays a crucial part in the success of that and we worked hard to transform complex legal language into plain English, making information about how to make a complaint, who we are and what we do, as accessible as possible to the widest range of New Zealanders.

The IPCA is an independent Crown Entity that manages, investigates and resolves complaints about the New Zealand Police.

Rebecca Brown