Rabo Capital Securities Ltd
Redemption Notice Letter
It really worries me that a financial institution can still send such letters. Customers have the right to understand.
If you were a seasoned investor, you might understand this letter. Even then, you might think it’s poorly written and complicated.
I don’t think this document has just been thrown together — the writer has clearly made an effort to be thorough, accurate, and grammatically correct. However, what’s missing is any effort to make the information easy to understand.
Letters like this used to be the norm, but that’s no longer the case as plain language steadily spreads through the financial sector.
The Rabo Capital Securities letter needed to meet a number of strict legal requirements, but we accept we could have simplified its content.
We are also always open to constructive feedback and in future we will try to more effectively balance legal requirements with the need to ensure our communications are clear and easy to understand.
Media Relations Manager
Rabobank New Zealand