Confusion costs readers and sends them in the wrong direction | Photo by NeONBRAND on Unsplash
Have you spotted a piece of bad communication in the wild recently? Do you know of a particularly painful sentence or paragraph that needs taming? Although entries are officially closed for the 2021 Awards, we’re still keen to talk about one of the categories that’s a fan favourite — the Worst Brainstrain Communication.
We’ll be highlighting some brainstraining sentences during the Awards ceremony
Send us a gnarly sentence or two that you’ve had a close encounter with. We’ll be doing a few callouts for the Brainstrain category during the 2021 Awards ceremony on Thursday, 14 October. So we’re keen to get as many sentences as we can before next Thursday.
Our callouts on the day won’t be official winners of the infamous Brainstrain trophy bin filled with sour worm lollies from previous Awards ceremonies.
But rest assured that we’re keen to share your examples so that we can continue to highlight where work still needs to be done in the interests of clear communication.
The traditional Brainstrain trophy is a bin containing sour worm lollies | Photo by Bill Craighead on Unsplash
Why it’s good to point out the bad
In good humour, the Brainstrain award puts a confusing document or webpage under the spotlight. And we hope that the organisations responsible will rewrite them in beautifully plain English.
Previous winners of the Brainstrain have seen the light and taken the callout on the chin. They’ve worked on their documents and improved them, sometimes even turning up as winners in the Best Plain English Turnaround Award in subsequent years.
Send us any confusing sentences you’ve found before Thursday, 14 October by entering them in Submittable. (You’ll need to log in to your Submittable account or set up an account.)
Send us your Brainstrain sentences
The fan-favourite Brainstrain trophy was last awarded in 2018 | Photo by Rebecca McMillan Photography
Join us to celebrate the 2021 Plain English Awards
We’ll be celebrating all our finalists and winners of the 2021 Plain English Awards on Thursday, 14 October. So come along and enjoy the online ceremony — it’s a free event!
Register to attend the 2021 Awards ceremony
Jonathan Tan October 5th, 2021
Posted In: 2021 Awards ceremony, Brainstrain
Tags: 2021 Plain English Awards, Brainstrain, clear communication, jargon-busting, People's Choice, transformation, Worst Brainstrain
A beautiful handmade trophy is one of several prizes in store for Accuro Health Insurance. Image by A Beautiful Photo
Winners in the 14th annual People’s Choice Awards were announced by Awards media partner Newsroom last week. The People’s Choice Awards recognise the best and worst in government and corporate communications, nominated anonymously by members of the public.
Accuro Health Insurance comes out tops
The award for the People’s Choice — Best Plain English Communication goes to Accuro Health Insurance for their website.
See the official announcement on the Newsroom website
The person who nominated this website said:
It’s a beautifully clear, simple website. I found it clear and logical.
The international panel of judges said about this entry:
This website is a very good example of plain English used to support a business to communicate clearly and in an engaging way with as many New Zealand residents and citizens as possible. I’d expect it to have a positive impact on sales to new customers and existing customer retention and engagement.
This is a very strong site. It gives a great first impression, drawing the reader in from the start. This is then followed up by concise and engaging content, and a simple-to-navigate layout that makes it easy for readers to find and do what they need to.
[Accuro has] done a good job creating a user experience that is clear and helpful, which is refreshing for an insurance organisation.
Bad news for Auckland Council
The award for the People’s Choice — Worst Brainstrain Communication goes to Auckland Council for its Proposed Plan Change letter.
See the official announcement on the Newsroom website
The person who nominated this document said:
A good friend of mine came in waving her [copy of this letter] at me, saying she had a Master’s degree in English and couldn’t understand a word of it.
The international panel of judges said about this entry:
This document is very difficult to understand, which disturbs me because it seems very important for landowners. Also, the writer portrays the content as unimportant, but I don’t think it is so, and this makes me suspicious.
The council is trying to bring a planning change to the attention of its ratepayers and residents. But it has failed miserably to think about how to get that message across in plain language. [The letter] appears to be written for people who understand council processes, not for those who will be most affected by the change.
The third component of this communication is already written in plain language, so the skills to write the rest in plain language exist. This is poor performance for a very important matter, and a huge opportunity missed. Many residents were frustrated by this communication.
New Zealanders continue to benefit after 14 years
The People’s Choice Awards are held each year and form part of the Plain English Awards. The full Plain English Awards are held every second year. Entries for the 2020 Plain English Awards will open at the end of March 2020.
After 14 years of Awards, New Zealanders continue to reap the benefits of business and government using clear communication to engage with their clients, consumers, and customers. The Awards reinforce the element of care that lies behind reader-focused communications.
Awards founder (and CE of plain language consultancy Write Limited) Lynda Harris said care is one of the qualities associated with plain English that’s closest to her heart.
People who choose to communicate in plain English do, by definition, care about their readers. They put the needs of their readers first as they think and write. They care about people, impact, and outcomes.
Awards sponsors
Sponsors for this year’s Awards included WriteMark, Write Limited, Wright Family Foundation, Graphic Solutions, Newsroom, printing.com, MoneyHub, and Consumer NZ.
Other sponsors, whose contributions to the Awards were invaluable, are Editor Software (United Kingdom), JUNO Investing Magazine, and Kendons.
Find out more
See Newsroom’s official announcement of this year’s winners
Read what our winners and finalists had to say on our winners page
For more information, contact:
Gregory Fortuin, Chair, WriteMark Plain English Awards Trust
021 465 254
Anne-Marie Chisnall December 4th, 2019
Posted In: 2019 People's Choice Awards, Brainstrain, People's Choice awards
Tags: Brain Strain Award, clear thinking, clear writing, Industry awards, jargon, jargon-busting, People's Choice Awards, plain English, plain language, power of plain English, writing for the public
Judge Matt Huntington, left, hands over a trophy to last year’s winner of the People’s Choice Best category, Troy Churton from the Commission for Financial Capability. Photo by Rebecca McMillan.
Awards media partner Newsroom will announce the winners of this year’s People’s Choice Awards on Thursday, 28 November.
We can’t wait to find out which of our finalists have come out tops. And we’re very excited to have the support of Newsroom to help us spread the word.
James Elliott — our fabulous and funny MC at Awards presentations for the last 5 years — is continuing his support for plain language by being our star announcer.
All sorts of goodies await the winner of the Best Plain English Communication
We know our judges have been thinking long and hard about which of the top four nominations in their category deserves to win. What can the finalists, all supported by members of the public, look forward to if they win?
First of all, we’re pretty sure they’ll be celebrating their award, knowing that their communication has had a positive impact in the world.
As well, thanks to our wonderful sponsors, the winner will walk away with some fabulous prizes.
They’ll be thrilled to receive the iconic trophy in steel and bronze by Wellington sculptor Campbell Maud. They’ll enjoy using the latest StyleWriter plain English editing software from Editor Software to craft future documents.
And we think they’ll be excited to extend their skills with a place on any of Write Limited’s 1-day open workshops.
A little bit of fun for our Brainstrain winner
Our Brainstrain judges are all industry experts and take their roles very seriously. Even so, we always present the Brainstrain Award with good humour. That’s why the winner of the Worst Brainstrain Communication gets the famous Brainstrain rubbish bin filled with sour worms.
Who’ll win the notorious rubbish bin full of sour worms this year? Photo by Rebecca McMillan.
Winners of our Brainstrain category need serious prizes too! They’ll also get:
- the latest StyleWriter plain English editing software from Editor Software
- 2 hours free consultancy from Write Limited to start transforming the document or webpage into plain English
- a place on any of Write Limited’s 1-day open workshops.
Good luck to all our People’s Choice finalists!
We look forward to finding out our winners on Thursday, 28 November. Why not join us?
Anne-Marie Chisnall November 20th, 2019
Posted In: 2019 People's Choice Awards, Brainstrain, People's Choice awards
Tags: Brain Strain Award, clear thinking, clear writing, Industry awards, jargon, jargon-busting, People's Choice Awards, plain English, plain language, power of plain English, writing for the public
Our winners will be announced on 28 November. Image by Michael Vavro/Unsplash licence.
On Thursday, 28 November, lawyer and comedian James Elliott will announce this year’s winners on the Newsroom website. No more biting your nails in anticipation!
What’s making our Brainstrain judges cringe
Initial feedback from our judges in the Brainstrain category hints at a lot of work needed to bring some of the nominations up to par. Judges have even expressed concern that ‘documents of this standard are still being written’.
From what we know so far, our Brainstrain judges have been frustrated by excessive jargon and technical terms, poor flow, and vague and confusing words, among other gripes. One judge hinted that ‘documents like this used to be the norm, but that’s no longer the case as plain language steadily spreads’.
What’s making our Best Communication judges smile
In contrast to what our Brainstrain judges have been grappling with, judges in our Best Communication category have been reporting lots of good news. They’ve been reviewing nominations that are apparently engaging from the outset, sensitive to the reader, easy to navigate, and attractive. Feedback from one of our judges even implied that one of the nominations they’d reviewed was ‘fun to read’!
Make sure you check in to the Newsroom website on Thursday, 28 November. We’ll also direct you to the online announcement through our own website.
Anne-Marie Chisnall November 14th, 2019
Posted In: 2019 People's Choice Awards, Brainstrain, People's Choice awards
Tags: Brain Strain Award, clear thinking, clear writing, Industry awards, jargon, jargon-busting, People's Choice Awards, plain language, writing for the public
Have you heard the news? Our judges have chosen their finalists. Image by Rakicevic Nenad. Pexels license.
They said it wasn’t an easy task. However, after running over their shortlisted entries with a fine-tooth comb, our judges have settled on this year’s finalists.
Who are our Best finalists?
The following nominations are finalists in our People’s Choice — Best Plain English Communication category:
Who are our Brainstrain finalists?
The following nominations are finalists in our People’s Choice — Worst Brainstrain category:
- Auckland City Council — Proposed Plan Change letter
- Christchurch City Council — Te Wai Ora o Tāne Draft Integrated Water Strategy
- Rabo Capital Securities Limited — Redemption Notice letter
What happens next
Our judges in each category will now review their selected entries and decide on a winner. Our media partner, Newsroom, will announce this year’s winners on their website on Thursday, 28 November.
Anne-Marie Chisnall October 18th, 2019
Posted In: 2019 People's Choice Awards, Brainstrain, Finalists, Industry awards
Tags: Best Plain English Communication, Finalists, People's Choice 2019, Worst Brainstrain
A beautiful handmade trophy is one of several prizes in store for Accuro Health Insurance. Image by A Beautiful Photo
After the first phase of judging in this year’s People’s Choice Awards, our two expert judging panels have agreed on their shortlists.
Who made it to our Best shortlist?
The following nominations have been shortlisted for our People’s Choice — Best Plain English Communication Award:
Who made it to our Worst shortlist?
The following nominations have been shortlisted for our People’s Choice — Worst Brainstrain Award:
- Auckland City Council — Proposed Plan Change letter
- Christchurch City Council — Te Wai Ora o Tāne Draft Integrated Water Strategy
- Rabo Capital Securities Limited — Redemption Notice letter
What happens next
Our judges will review all shortlisted entries in greater detail. They’ll then decide on this year’s finalists.
We’ll announce the finalists on Thursday, 17 October.
Our media partner, Newsroom, will announce this year’s winners on their website on Thursday, 28 November.
Anne-Marie Chisnall September 20th, 2019
Posted In: 2019 People's Choice Awards, Brainstrain, Shortlists
Tags: Brain Strain Award, clear thinking, clear writing, improved writing, Industry awards, jargon, jargon-busting, People's Choice Awards, writing for the public
Do you know of a document that makes about as much sense as a bear doing aquayoga? Let us know! Image by Ryan Grewell. Unsplash licence.
It shouldn’t take more than one reading to decipher a passage of text.
How often do you ponder a passage of text that you just can’t untangle on one reading? Every day, I expect. Today’s special for me was an email from a software firm that included terms like ‘personalisation’, ‘confidentiality provision’, ‘ecosystem partners’, ‘beta participants’, ‘busywork’ — and more!
One or two of these terms I could manage and, to be fair, the writer was trying to summarise a larger document that was even more complex. But the two very long paragraphs in the email were jam-packed with similar terms. So the overall result was that the email missed its mark. The text was dense and difficult to decipher, so I didn’t really bother to try.
Tell us about giving up on gobbledygook
Gobbledygook hides the main messages. The reader has to struggle to understand. And that makes our busy lives even busier. If they give up, they’ve wasted their time. It’s not okay.
The People’s Choice Awards give you the chance to find examples of gobbledygook in everyday communications and dob them in. Nominate the worst communications you’ve found for the Brainstrain Award. You can nominate documents or webpages from government or business organisations.
We’d love to hear from you so we can help to stamp out gobbledygook. This is your chance to change the way New Zealand communicates!
Find out how to nominate here
Find out about the 2018 Brainstrain winner here
Nicola Welby August 19th, 2019
Posted In: 2019 People's Choice Awards, Brainstrain
Tags: Brain Strain Award, clear thinking, clear writing, improved writing, Industry awards, jargon, jargon-busting, PEA, People's Choice Awards, plain English, Plain English Awards, plain language, power of plain English, writing for the public
A helping hand can come from the most unlikely places. Image by Youssef Naddam. Unsplash licence.
In times of trouble, who might you expect to get help from? Friends, family, colleagues, or your close community all might offer to lend a hand. It’s not often that a complete stranger jumps in to help. Particularly one that’s disguised as an industry award with the title ‘Brainstrain’.
Meet your new friend — the Brainstrain Award
The People’s Choice Awards offer members of the public an opportunity to celebrate excellent communications and to draw attention to bad ones — through the Brainstrain Award.
Winning the Brainstrain Award is like being offered a helping hand from a stranger. We say ‘stranger’ because all nominations are anonymous (and free).
The ‘helping hand’ is an opportunity for the winner to turn their communication around and make it better than ever. (And maybe even enter the Turnaround Award in the next round of full Plain English Awards in 2020.)
The Brainstrain winner gets some plain English love
The winning nomination gets the unenviable title of ‘People’s Choice — Worst Brainstrain Communication’. Sure, the word ‘Brainstrain’ doesn’t sound that great. But when you read what else winners receive, the title becomes a little less ominous.
Our beloved Brainstrain winner receives not only the famous Brainstrain rubbish bin filled with sour worms, but also some very constructive feedback and training in the form of:
- feedback on their communication (and how it could be improved) from our expert panel of international judges
- the latest StyleWriter plain English editing software — single-user licence (from Editor Software)
- 2 hours free consultancy from Write Limited to start transforming the document or webpage into plain English
- a place on any of Write Limited’s 1-day open workshops to use before 31 March 2020.
Do your bit for improving New Zealand’s communication. Submit your nominations for this year’s Brainstrain Award
Nicola Welby June 26th, 2019
Posted In: 2019 People's Choice Awards, Brainstrain, Communications
Tags: Brainstrain, People's Choice Awards, plain language, Worst Brainstrain
Do you know someone whose writing makes you prickly? Nominate them for the 2019 Brainstrain award.
If you’ve been marking off the days on your calendar, you’ll know the time has come. Nominations for the 2019 People’s Choice Awards opened last Saturday.
Success worth being proud of
What we love about the People’s Choice Awards, and what many of you have told us you love too, is how our winners react to their success. Winners of our People’s Choice Best category are invariably enormously proud — and rightly so! Who wouldn’t be? Your work will have been singled out by a member of the public, judged against other outstanding entries, and deemed by the international judging panel to be the best!
Recognition to take in good humour
What about the winner of our award for the worst communication? Our Worst Brainstrain category recognises a document or website that a member of the public has found confusing, frustrating, obscure, or downright horrible. With all the potential fallout from winning this unenviable title, we love that our winners invariably accept their ‘success’ in good humour. And they see it as an opportunity to start over again, so that their communication serves its audience better.
Check out the acceptance speeches by some past winners of the People’s Choice Worst Brainstrain award:
Nicola Welby June 5th, 2019
Posted In: 2019 People's Choice Awards, Brainstrain, Winners
Tags: Best Plain English Document, Brainstrain, People's Choice, Worst Brainstrain
